Refund Policy
The short version
- 14 days, no questions asked. Ask within 14 days of any payment and you get all of it back.
- Have a monthly plan from before? Cancel any time; it lasts to the end of the month you paid for.
- Forgot to cancel? Ask within 14 days of the renewal and we'll refund it.
- Charged twice or by mistake? Always refunded, whenever you notice.
- Bought the app? Apple or Google refunds it, under their own rules (section 9).
1. Who you buy from
Our order process is conducted by our online reseller Stripe, through Link, its checkout. Stripe is the Merchant of Record for all our orders: it takes the payment, adds any sales tax or VAT, and sends your receipt (from Link). Stripe also handles refunds, and you can ask either of us for one.
The app for iPhone, iPad, Mac and Android (coming soon) is sold by Apple (the App Store) and Google (Google Play), not by us or Stripe: see section 9.
2. What you can buy
The whole game is free in your browser: skirmish against the AI and online multiplayer, with no daily limit. What you can buy on the website is Supporter:
| Plan | Price | What you get |
|---|---|---|
| Supporter | $5 once | The Supporter badge next to your name. Unlimited online games for as long as we run online play. |
The monthly plan ($3 a month) is no longer sold; plans bought before keep renewing until cancelled (section 6).
Prices are in US dollars and include sales tax or VAT where it applies. Your checkout may show the price in your own currency.
3. Refunds within 14 days
If you ask within 14 days of a payment, we refund all of it. You don't need to give a reason. This covers the Supporter purchase, the first month, and any monthly renewal.
When a payment is refunded, what it paid for ends: a refunded Supporter purchase takes the account back to the free plan, and a refunded month ends the monthly plan straight away. Your account, friends, statistics and games stay as they are.
4. How to ask
- Email support@556games.com from the address on your account, or
- reply through the receipt Link emailed you, or ask Link's support, which is Stripe's own.
We answer within a few days. The money goes back to the card or account you paid with; most banks show it within 5 to 10 business days.
5. After 14 days
Write to us anyway if something went wrong: a double charge, a payment you didn't mean to make, or a problem on our side that kept you from playing what you paid for. Mistaken and duplicate charges are always refunded. Otherwise we decide case by case, and we lean toward yes.
6. Cancelling a monthly plan
Cancel any time in the game (My account → Profile → Plan) or in your Link account at app.link.com. The plan stops renewing and you keep unlimited games until the end of the month you already paid for. If you'd rather have that last payment back and it's within 14 days, ask and we'll refund it.
7. If online play closes
If we ever close online play for good, we'll stop all monthly plans before the next renewal and give notice on the website first. Supporter purchases made in the 12 months before the closing date are refunded in full. The app keeps working offline (skirmish, training and the Handbook).
8. Your legal rights
This policy adds to the rights you have under the law where you live, and doesn't take any of them away. In the EU and UK, for example, you have 14 days to withdraw from an online purchase; our 14 days match it, with no questions asked and no need for the game to be unused.
We may say no to someone who repeatedly buys and refunds, who is using a stolen card, or whose account we closed for breaking the Terms of Use (they lose what they bought, except where the law says otherwise). Those are the only exceptions.
9. The app
The app costs $4.99 once and is sold by Apple and Google, who take the payment and handle refunds under their own policies: on the App Store at reportaproblem.apple.com, on Google Play from your order history (Google refunds within 48 hours of the purchase on request, and decides later requests). We can't refund an app purchase ourselves. A refunded app no longer runs; the Supporter badge that came with it may be removed.